FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — with no minimum spend required.
Just shop, relax, and enjoy!
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location.
Fast, reliable, and right to your doorstep.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely! COD is available across both KSA and UAE — because convenience should arrive with your order too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange an item.
Just make sure the product is unused and in its original packaging.
🔁 See our full [Return & Refund Policy] for more details.
5️⃣ How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got your back.
If your order arrives damaged, defective, or incorrect, contact us right away.
We'll arrange a free replacement or a full refund, whichever works best for you.
7️⃣ Do you ship internationally?
Not at the moment. We currently deliver only within the UAE and Saudi Arabia.
🌍 But hang tight — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help!
📩 Email us at: sefatiquedeals@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
We source all our products from trusted suppliers and guarantee authenticity and quality.
That’s our promise to you.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to assist.
📧 Just send us an email at sefatiquedeals@gmail.com as soon as possible.
Still have questions?
We’re here for you — anytime.
📧 sefatiquedeals@gmail.com
📍 Serving happy customers in the UAE & Saudi Arabia